SHIPPING AND RETURN
We know that what matters to you is what we care.
If you have any concerns about our product, a missing or damaged order, or your experience, we welcome you to contact us.
Our Customer Serviec is available from Monday throught Friday 9:00 AM to 5:00 PM EST. Please contact us via email and provide detailed information including your tracking number and/or order number in your inquiry for accurate reponse from us.
OUR SHIPPING POLICY
All orders after 10 AM EST are confirmed and shipped by the end of the day placed in order. Please allow upto 24 hours for processing time of your online order. Please note an extra business day may be needed to ship the order during holidays.
Complimentary shipping is available on any orders above $35.00 from our web site unless specified on the Home page, excluding orders to Hawaii or Alaska.
International shipment may incur additional fees, which are specified by country. Please contact us prior to your order placed for shipping information.
OUR RETURN POLICY
Infinity MG is always happy to accept merchandise purchased from our website within seven (7) days of purchase. Please return products in the original packaging with order information that arrived with your package. Any refund request for returned items will be issued with your original method of payment. The complimentary shandard shipping on all orders will not be able to refund turn shipping fees.
If your products were purchased from a third-party retailer, we respectfully request that they be returned to the point of sale where you purchased the products.
If you wish to return our product(s) purchased from our web site at www.infinitymggroup.com, please contact us. We will process your request and provide a full-refund with following items included in the returning product: (1) Returning product(s) (2) All print materials, including invoice and receipts (3) and completed Return Form.
We highly recommend to retain the receipt for your returned records. Please note that we are not responsible for return postage, the cost of insurance, or lost or undelivered items.
Please mail all package(s) for returning to the following address:
Infinity MG Inc.
Attn. to: SR Department
7601 Little River Turnpike, Suite 100
Annandale, VA 22003
Please allow 1-2 business days for processing of your online order. If your order is placed after 10 AM EST, it will be shipped to you the following business day. Once your order is shipped, tracking information will be emailed to the email address you provided us at checkout.
Please note: During peak holiday times, we may need an extra business day to send your tracking information and to ship your order.
Refund for product return takes usually 7-14 business days from the day we received the returned package. The original paid amount will be refunded to your original method of payment. The shipping and handling charges, if any, cannot be refunded.
Thank you for being our valuable customer.